Mt Barker Grape Escape

Refund and Cancellation Policy – online and direct bookings

Cancellation of a booking or part thereof will incur the fees listed below. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onwar  > 48 hours - full refund

•   < 48 hours - no refund
•   No refund is given if a passenger fails to board service
•   Bookings can be open-dated for up to 12 months from purchase date or transferred toanother service up until 18 hours prior to the service departure time.
•   Any cancellation or amendment to a booking must be made in writing ie email with phone number
•   Booking fees and credit card fees are NOT refundableIf your booking is made through a booking agent their cancellation fees may differ to the above and will be additional to these terms and conditions. Cruise ship customers are afforded a full refund should the ship’s captain determine not to berth in Port Albany.Tailored Tours refund and cancellation policy

  7 days to 48 hr notice given – 50% refund 48 hrs or less notice given – 0% refund; excepting cruise ship failing to berth

  Travel Insurance

  Albany Tours strongly advise passengers to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness.

  Liability

  No liability can be taken by Albany Tours, the Owner/Operators or any of its affiliates in case of, but not limited to, damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities. Valuables should be always kept with the passenger. Albany Tours reserves the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate. Any personal expenses incurred by a passenger as a result of any curtailment, delay or alteration of any tour, whether caused by flooding, fire, road closure, mechanical defect or any other causes, are the responsibility of the passenger.

  Albany Tours and/or its employees are unable to guarantee exact arrival and departure times at any stage of a tour and are not liable for any failure to make connections with any other services or guarantee the operation of any 3rd party service. In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the tour.

  Service Cancellations

  Albany Tours services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, operational requirements,
  etc. Albany Tours cannot be responsible for any costs incurred by passengers because of cancelled services. Any costs incurred by passengers because of cancellations will be borne solely by the passenger. Affected passenger bookings can be open-dated for future use and remain valid until used or for 3 years from the date of first purchase, whichever is sooner.

  Boarding

  Albany Tours recommends passengers are at their departure point 10 minutes before the scheduled departure time.

  Smoking/ Alcohol/ Drugs

  Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard a Albany Tours at any time.

  Passenger Behaviour

  Albany Tours reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear. Intoxicated passengers may be refused travel, at driver discretion. Violent, disorderly and/or aggressive behaviour will not be tolerated and any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred because of this action will be borne by the passenger.

  Animals

  Albany Tours cannot transport animals as our luggage department does not meet the "Australian Animal Welfare Standards and Guidelines" or the "RSPCA Policy for the Transportation of animals". Service animals are allowed transport with passengers who require the service of the animal on board the vehicle.

  Privacy

  The information you enter here will be used only to track your payment. It will not be sold to any other party.

  Luggage Restrictions

  Day Tours: small carry-on bag. A few small things are recommended to make your trip more enjoyable; hat, sunglasses, sunscreen, warm clothing and rain jacket, water bottle (1L), camera with LOTS of memory and battery. Extended Tours: luggage max 10kg and one carry-on bag.

          Meals

           Please advise special dietary requirements when booking. Water is provided in all vehicles.

Digital Media Consent & Release

While on tour our staff or other passengers may take video, audio or digital photos of passengers which may then be used to promote our business or be used in social media posts.

COVID 19

Clean accreditations

Albany Tours has achieved accreditation for COVID19 Clean Business Practice with the Tourism Council of WA and has also complied with the requirements for listing on the Tourism Trade Checklist Directory of COVID Ready businesses. Guests must self-report if they have the following COVID symptoms

•   Cough
•   Sore throat
•   FeverGuests may be asked to report COVID symptoms on these occasions

•   At time of booking
•   The day before departure
•   The day of departureCOVID-19 VaccinationThe customer shall comply with all Government (Federal and State) requirements for entry into Western Australia or to access the operator's premises, event or service. Where the customer does not so comply and cancels or is unable to access the operator's premises, event or service, the customer shall forfeit any and all monies paid.